Shipping & Returns

DUE CARE AND ATTENTION

The Penguin Chap appreciates the fragile nature of most vintage books, as well as the desire for customers to receive books exactly as they are shown on this website. Therefore, all books are are bubble wrapped and inserted into either a stiff card mailer or specially purchased boxes with padding. Since The Penguin Chap operates in an environmentally friendly manner, wherever possible, we will recycle boxes and packaging

DOMESTIC & INTERNATIONAL SHIPPING

Depending on size and weight, Domestic orders will be sent via Royal Mail, either as 2nd Class Small Parcels, Tracked 48 Hour parcels, or as Signed For Special deliveries. Domestic orders will usually be dispatched within 2-3 working days from ordering, with a delivery aim of 2 working days after that. Saturdays, Sundays, and bank holidays are not considered working days.

International orders will be sent by Royal Mail either as International Standard or Tracked Parcels (dependent on weight and value), with a delivery timeframe of 7-10 working days.

All customers will receive a notification email as soon as their order has been dispatched, and if applicable, a tracking number will be added to order details. We endeavour to have your order delivered in the timeframes specified above, however, in the current circumstances, delays of around a week are possible. Delays may also be due to busy periods, personal holidays and external delaying factors.

Unfortunately due to customs regulations, I no longer ship to most of the European Union.

RETURNS POLICY

To make a return, you’ll need to contact me then arrange for return shipping and pay the associated costs.

Please ensure the outer packaging is marked with ‘RETURNED GOODS’ to avoid any customs charges. The Penguin Chap is not responsible for any return customs charges made.

If you have any questions please get in touch via my contact form.